About Me
I did my Bachelor's degree in Civil Engineering from one of the prestigious institutions in India - National Institute of Technology, Tiruchirappalli and have a Master of Management degree from Schulich School of Business - York University, Toronto, Canada. I currently work as a Product Manager at TravelBank.
I love to dig into customer problems and act as their representatives inside the organization and help them solve their problems with the help of our software product. I help in onboarding the customers, train them, help them to get maximum value from the utilization of our product and to maintain a good relationship with them for future renewals. To accomplish this, I focus on key results, empathize with what clients say and prioritize the requirements to the engineering team based on the importance and the applicability of that feature to various clients.
I have enjoyed multiple positions in product management, customer success, engineering, and strategy. My personal, professional and academic experience had taught me the following about myself:
I can successfully create, scale and optimize software product portfolios from $2K to $1M in revenue.
- I excel at the execution of big ideas within given constraints putting the customer at the center of all.
- I always seek data for my decision making even if my instinct is always right.
I learn, educate, refine and drive myself to be better than the previous day.
- I believe in constant learning and keeping myself updated to the latest technology.
- I focus on making high quality-decisions by staying calm and composed even when faced with adversity.
I can work in align, lead and build world-class product teams.
- I love to lead but at the same time, if the team needs me to be a member of the team more than a lead, I do that to make the team win.
- I constantly motivate the team and take a greater chunk of work if necessary to make everyone comfortable.
- I speak tech most of the time.
I enjoy talking to new people and hearing a new perspective on various things which helps me to learn constantly. I also do graphic designing, UI/UX designing in my spare time.
Reach out to me if you want to talk about tech (AI, ML, VR, AR, etc.), creating software products, cricket or movies.
Professional skills:
Product Management | Customer Success | User Experience (UX) | Customer Experience | Analytics | Strategy | Agile Development | Product Development | Product Roadmap | Portfolio Management | SaaS | Business Development | ERP
Domain Knowledge:
C | SAP Hana | SAP ABAP | SAP UI5 | Enterprise Software | Artificial Intelligence | Big Data | Analytics |